How a Mumbai NBFC Cut Overdue EMIs by 42% Using Payment Collection Software

Introduction

Managing loan repayments at scale is one of the biggest operational challenges for non-banking financial companies (NBFCs). As customer portfolios grow, manual follow-ups, delayed payments, and inconsistent collection processes can quickly increase overdue EMIs and impact cash flow.

This case study explains how a Mumbai-based NBFC improved repayment performance by implementing Beveron Smart Debt Collection, an intelligent payment collection software that automated collection workflows, improved borrower engagement, and reduced overdue EMIs by 42% within six months.

What Challenges Did the Mumbai NBFC Face with Payment Collections?

The NBFC managed thousands of active borrowers across personal loans, vehicle loans, and small business financing. Although demand for lending continued to increase, the collections team struggled to keep pace with repayment follow-ups.

The organization experienced several operational challenges:

• Increasing overdue EMI accounts due to delayed borrower follow-ups


• Manual reminder calls consuming significant staff time


• Limited visibility into collection performance and borrower status


• Difficulty prioritizing high-risk overdue accounts


• Inconsistent communication across multiple collection agents


• Growing operational costs associated with manual collections

These issues slowed recovery rates and prevented collection teams from focusing on accounts requiring immediate attention.

How Did Beveron Smart Debt Collection Solve the Problem?

The NBFC implemented Beveron Smart Debt Collection, a payment collection software designed to automate debt recovery operations while giving collection managers complete visibility into repayment activities.

The platform introduced standardized collection workflows that reduced manual effort and improved borrower communication throughout the repayment cycle.

Key capabilities included the following:

• Automated EMI payment reminders through SMS, email, and WhatsApp


• Configurable collection workflows based on overdue stages


• Risk-based account prioritization for collection teams


• Centralized borrower communication history


• Real-time dashboards for overdue accounts and recovery performance


• Task assignment and monitoring for collection officers


• Comprehensive reporting for management decision-making

Instead of relying on spreadsheets and manual tracking, collection teams could now manage every account from a single platform with automated actions triggered at predefined intervals.

How Was the Payment Collection Software Implemented?

The implementation followed a structured approach to minimize disruption while improving collection efficiency.

Phase 1: Process Assessment

The existing collection workflow was reviewed to identify bottlenecks, overdue patterns, and communication gaps.

Phase 2: System Configuration

Beveron Smart Debt Collection was configured to align with the NBFC's repayment policies, escalation rules, borrower categories, and collection hierarchy.

Phase 3: Data Migration

Borrower records, outstanding EMIs, repayment schedules, and collection histories were securely migrated into the new platform.

Phase 4: Workflow Automation

Automated reminder schedules, task assignments, escalation rules, and reporting dashboards were activated to reduce dependency on manual processes.

Phase 5: Team Training and Go-Live

Collection officers and supervisors received training on the new platform, enabling rapid adoption and consistent execution of collection activities.

What Results Did the Mumbai NBFC Achieve?

Within six months of implementation, the NBFC reported measurable improvements across its collection operations.

Business Outcomes

• 42% reduction in overdue EMI accounts


• 35% increase in on-time EMI payments


• 58% reduction in manual collection follow-up efforts


• 31% improvement in collection agent productivity


• 25% faster resolution of overdue payment cases


• Improved visibility into collection performance through real-time dashboards


• More consistent borrower communication across all repayment stages

Automating routine collection activities allowed the collections team to focus on high-priority delinquent accounts while maintaining regular engagement with borrowers.

For another real-world example, explore our case study, What Results Did a Philippine Microfinance Institution Achieve After Deploying Payment Collection Software?, to see how automation helped improve recovery performance in a different financial services environment.

Why Does Payment Collection Software Matter for NBFCs?

Payment collection software helps NBFCs reduce overdue accounts by automating repayment reminders, prioritizing delinquent borrowers, standardizing collection workflows, and providing real-time visibility into collection performance.

Organizations that replace manual collection processes with automated workflows can improve repayment rates while reducing operational costs and increasing collection team efficiency.

Client Feedback

"The automation provided by Beveron transformed our collections process. Our team now spends less time tracking repayments manually and more time resolving high-priority cases, resulting in faster recoveries and better borrower engagement."

— Operations Head, Mumbai NBFC

Conclusion

Reducing overdue EMIs requires more than increasing follow-up calls. It requires a structured collection strategy supported by intelligent automation, centralized borrower management, and real-time operational visibility.

This Mumbai NBFC demonstrated that implementing Beveron Smart Debt Collection enabled measurable improvements in repayment performance, operational efficiency, and borrower communication. By automating routine collection activities and providing actionable insights, the organization achieved a 42% reduction in overdue EMIs while improving overall collection effectiveness.

If your financial institution is looking to improve repayment performance and streamline debt recovery operations, visit www.beveron.com to learn how Beveron Smart Debt Collection can help automate collections, reduce overdue EMIs, and improve recovery rates. For enquiries or a personalized demonstration, contact us at info@beveron.com

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