Smart Payment Collection Strategies for Small & Medium Businesses

Published On: November 20, 2025

Webinar Summary: Smart Payment Collection Strategies for Small & Medium Businesses

Date: 22nd September 2025

Speakers:

Brijesh Chedayan – CEO
Kareena Parkar
Sanjeev Gopal
Samrudha VinodKumar

Introduction

The webinar, Smart Payment Collection Strategies for Small and Medium Businesses, explored how AI-driven automation is reshaping the way SMBs manage payments and enhance cash flow. Speakers highlighted the root causes of payment delays, the challenges faced by SMBs, and the strategic role of technology—especially AI and omnichannel communication—in improving collection efficiency. With rising operational demands and increasing customer expectations, the session emphasized the importance of intelligent tools to streamline financial operations.

Key Takeaways

1. Payment Collection Challenges for SMBs

82% of SMBs fail due to poor cash flow, making efficient collections critical.
57% of payments are collected late, often stretching beyond 30 days.
Manual processes and poor communication drastically reduce collection effectiveness.

2. Key Obstacles Identified

Heavy dependence on manual invoicing and follow-ups
Limited payment method availability
Low contact rates due to outdated communication modes
Lack of real-time visibility into receivables

3. AI Applications Transforming Collections

Automated invoice creation that speeds up payment cycles
AI-powered payment reminders across SMS, email, and notifications
Real-time risk scoring to prioritize follow-up efforts
Automated reconciliation that reduces administrative workload

4. Benefits of AI-Powered Collection Tools

40% increase in cash flow and reduced DSO
45% improvement in collection success rates
Over 20 hours saved monthly on follow-ups
Better customer experience through personalized, timely engagement

5. Best Practices for SMBs

Offer multiple instant payment options
Provide early payment incentives
Clearly define and communicate payment terms
Actively monitor receivables using integrated dashboards

6. Importance of Omnichannel Communication

Coordinated email, SMS, voice, and push notifications dramatically improve contact rates
Tailoring outreach based on customer behavior enhances results
Self-service payment portals accelerate resolutions

7. Beveron Smart Debt Collection Software

The session showcased how Beveron’s AI-powered Smart Debt Collection software leverages advanced analytics, machine learning models, and automation to boost efficiency, accuracy, and scalability—making it ideal for growing SMBs.

Conclusion

The webinar emphasized that smart, AI-driven payment collection is no longer optional for SMBs—it is essential for sustainable growth. By combining intelligent software with proven best practices, businesses can significantly improve cash flow, reduce risk, and strengthen customer relationships. The session closed with an invitation for SMBs to adopt modern, scalable digital tools like Beveron’s Smart Debt Collection Software to transform their payment operations and achieve long-term success.