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What can law firms communicate with their clients?

Published On : August 11, 2022




For any modern law firm, good client communications can make or break your reputation. Whether you’re taking on a new client, e-mailing or calling someone with an update, or sending out a bill, every time you communicate with your client you unknowingly shape their idea of what it’s like working with your firm, and a positive experience can mean the difference between a new business referral and a poor review online.

However, many law firms don’t communicate with clients in the way that clients expect: For instance, many surveys have pointed out that nearly 55% of clients want to learn about the legal aspects of a case in person, whereas only 2% of lawyers think this is the case. For those willing to focus on overcoming this gap, there are plenty of opportunities. Communicate with clients well and provide an excellent client experience, and your firm will stand out from the rest.

A law firm can communicate about the following crucial matters with their clients and customers:

Invoice notices

Invoices should ideally be the messengers that bring your value home to clients. Legal services and law firm pricing is a matter of being client- centric. As you work with and help clients, you want to make your clients feel good by making your clients feel like they’re getting more value than what they are paying for. You can do this by using invoices as marketing tools to tell the story of your progress in resolving their matter.

Court Hearings

A law firm’s communications with courts are likely the most critical factor to the outcome of your client’s case. For this very reason, it becomes imperative that your law firm communicate each and every upcoming court hearing accurately and timely with your client

Client document renewals

A law firm often has copies (and even originals, many a time) of its clients’ most important documents like ID-related documents, and others having expiry periods like say, passports. So, if a law firm finds that a clients’ passport is due for renewal in the near future, then, it can communicate this to the client, thus proving itself even more valuable (and irreplaceable!) in the eyes of its client.

Client portal information

Generally, when a client needs to get in touch with their attorney, what do they do? Send an email? Call the firm’s front desk? What about the lawyer’s direct line or cell phone? In most cases, a client will try any or even all of these options — and the hapless lawyer is left having to respond to every single one, wasting valuable time in the process. Law firm client portal software can fix this problem by creating one private location for clients and attorneys to communicate. Simply put, client portals are a win-win proposition for both clients and attorneys. Clients stay informed, and attorneys can rest easy knowing their communications are secure.