A guest slips by the pool, an employee files a grievance, a food permit is days from expiry, and each one sits in a different inbox at a different property. Smart Legal Counsel gives your in-house team one platform for every guest incident claim, labour case, licence renewal, vendor dispute and contract across every hotel and outlet, so nothing is missed and legal can answer for the whole portfolio in minutes. Trusted by 10,000+ legal professionals.
Smart Legal Counsel is corporate legal case management software for the in-house legal team of a hotel group or hospitality company, not a law firm. It brings every guest incident claim, labour case, litigation file, licence, vendor dispute and contract from every property into one secure platform, giving hospitality counsel property-level records and portfolio-wide visibility. The outcome: fewer missed deadlines, claims handled before they escalate, and a clear view of exposure across the estate.
Stop rebuilding a case from emails after the fact. Guest Incident & Case Management keeps each incident report, witness note, CCTV reference and document tied to the property and claim it belongs to, ready and searchable.
Case & Document ManagementHospitality Litigation Management follows guest claims and labour disputes, hearings and deadlines per property with external-counsel activity, so legal sees every live matter in the portfolio instead of guessing which property is exposed.
Hospitality Litigation ManagementFront office, security and HR log a guest incident or employee dispute through Property & Outlet Intake, tagged to the right hotel with priority, ownership and a full audit trail before details are lost.
Property & Outlet IntakeA portfolio-wide licensing calendar flags every trade, tourism, food-safety and beverage permit before it expires, so no hotel or restaurant is caught short of a renewal or an inspection.
Licensing & Permit ComplianceCompliance Management keeps trade and tourism licences, food-safety and beverage permits and multi-property obligations in one register, so the in-house legal team proves the whole estate is compliant without chasing each hotel for evidence.
Compliance ManagementContract Management runs food, beverage and supplier agreements through their full lifecycle, with purchase orders, procurement and approvals tracked alongside the contracts they belong to, instead of living in a separate inbox.
Contract & ProcurementRenewal Lifecycle Management tracks every contract, trade licence, permit and purchase order through its full renewal cycle with reminders ahead of expiry, so no agreement or licence at any hotel or outlet ever quietly lapses.
Renewal LifecycleLegal Expense & Panel Management shows what each firm bills against each claim and property, so the Head of Legal controls panel cost on high-volume guest and labour matters instead of approving it blind.
Expense & Panel ManagementAnalytical Insights roll guest claims, labour cases, risk and legal spend across every property into one report, so legal answers leadership and insurers on portfolio exposure in minutes, not days.
Analytical InsightsFrom guest incident claims and labour disputes to compliance, vendor contracts, trade licences, purchase orders and outside-counsel spend, every legal workflow for every hotel and outlet runs in one place. Compliance management, contract management, procurement approvals and renewal tracking sit under one roof, so your in-house team works from a single record per property and legal keeps full visibility across the whole estate instead of scattered spreadsheets and inboxes.
Give the estate one structured home for every guest incident claim, employment dispute and litigation file, organised by property and rolled up for the legal team. Hearings, response deadlines and external-counsel activity are tracked per hotel so no claim is forgotten while details fade, and case templates let a newly opened property start logging matters from day one.
Load each hotel and outlet's trade licences, tourism, food-safety and beverage permits once, and let the platform watch every expiry for you. Trade licence management and compliance management put every permit for the estate in one register, while automated reminders cover renewals, inspections, notices and cheque-bounce matters. Risk management gives leadership one view of where compliance exposure sits across the portfolio, and liquor and food permits in particular get flagged early, because a lapse can close an outlet.
Every incident report, review and approval routes automatically to the right lawyer and property, so there is no lag between “the hotel flagged it” and “legal acted”. Email integration keeps insurer and counsel correspondence on the claim, the law firm panel keeps appointed firms accountable, and time-sheet recording captures effort across every property the legal team supports.
Track legal expense against every claim and property, share sensitive guest and employee files securely with role-based access, and turn the whole estate into reporting leadership and insurers can read at a glance. For the high volume of food, beverage, supplier, franchise and operator agreements behind a hotel, the same platform handles full-lifecycle contract management, with purchase orders, procurement and approvals tracked alongside the contracts they sit under, and every contract, trade licence, permit and purchase order followed through its renewal lifecycle so nothing lapses. Vendor contracts, procurement approvals, guest and insurer notices and licence renewals are signed and approved inside the platform with built-in secure e-signature, so the hotel group closes the approval and renewal loop without bolting on a third-party signing tool. Compliance, contracts, procurement, licensing and claims all live under one roof instead of scattered across spreadsheets and inboxes. For deep contract drafting and CLM, the same record links straight to full-lifecycle contract management. Beveron also covers adjacent needs such as brand and IP management for your hotel and dining brands and debt collection for unpaid guest, event and corporate accounts.
Every property runs guest incidents, employee disputes, permit renewals and supplier issues at all hours, and most of it lives in incident logs, shared drives and inboxes the legal team cannot see in one place.
The result is the same in almost every group: a guest claim arrives at legal months later as a lawyer's letter with the CCTV already overwritten, a wage or termination dispute escalates before anyone briefed counsel, a food or liquor permit lapses at the one outlet nobody was watching, and panel spend climbs with no single view of who is billing what. When leadership asks “what is our exposure across the estate?”, the answer takes days to assemble.
See what changesThe problem. An operator running several hotel brands and a string of restaurants relied on each property to email its incidents and disputes to a small central legal team. Guest claims often reached legal only as a lawyer's demand letter, by which time CCTV had been overwritten and statements were stale. Wage and termination disputes from a large hourly workforce arrived the same way, and food and liquor permit dates lived in a spreadsheet that nobody owned.
What they did. They moved every property onto Smart Legal Counsel. Front office, security and HR now log incidents and employee disputes the moment they happen, each tied to the property with its report and evidence attached. The licensing calendar for every outlet was loaded once, and appointed firms were routed through the law firm panel with spend tracked per claim.
The result. Legal now sees every guest claim and labour case as it opens, with evidence captured while it is still fresh, and steps in before disputes harden into litigation. Permit renewals are handled ahead of expiry across every outlet, panel spend is finally visible by claim and property, and the team answers leadership and insurers on portfolio exposure the same day.
Smart Legal Counsel fits your group's existing stack, with single sign-on, role-based access, audit trails, Microsoft 365 and Teams, and your choice of cloud or on-premise hosting, so sensitive guest and employee files stay protected.
One-click sign-in through your existing Active Directory and single sign-on, so the legal team uses the same identity and password policy as the rest of the hotel group.
Works inside Microsoft Office, Outlook, SharePoint and Teams, so claim emails, documents and approvals stay in the tools your properties already run.
Automate incident routing, renewal reminders and document triage, with AI that can run on-premise for groups that keep guest and employee data in-house.
Consolidated dashboards plus claim, labour-case and expense reports across every property, ready to take into a leadership or insurer review.
Capture legal time per lawyer, claim and property, so the group can see where the legal team's effort actually goes.
Optional module to manage the legal department's own headcount, leave and payroll alongside its claims and cases.
Connect OneDrive and the document storage your group already uses, so claim files and contracts stay where IT expects them.
Deploy in the cloud or on-premise on your own servers, so guest and employee data stays under your group's IT and data-residency policy.
Granular permissions by property, team and claim, so each user sees only the hotels and files they are cleared for.
Every view, edit and approval is logged with user and timestamp, giving the group a defensible record for claims and compliance.
Guest and employee data is encrypted in transit and at rest, helping the group meet its data protection and compliance obligations.
Regular, recoverable backups protect every property's claims, contracts and licence records against loss.
Watch how a hotel group's in-house legal team runs guest incident claims, hospitality litigation, labour and employment cases, property and outlet licensing and document management across many properties in one connected platform.
Give your in-house team one platform for guest claims, labour cases, litigation, licensing and contracts across every hotel and outlet. Tell us about your property portfolio and we will tailor the walkthrough.
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